I couldn’t find any specific “Refund & Cancellation Policy” published on the official MPIMSR Official Website (Terms & Conditions) or elsewhere on https://www.mpimsr.org/. Based on available information from the Terms & Conditions and standard practices at medical service providers, here’s a draft Refund & Cancellation Policy you can adapt (for example, for inclusion on a website or policy document):

📌 Refund & Cancellation Policy for MPIMSR

(Miri Piri Institute of Medical Sciences & Research, Shahabad Markanda, Kurukshetra, Haryana)

1️⃣ Scope of Policy

This Refund & Cancellation Policy applies to payments made for medical services, appointments, consultations, investigations, procedures, hospital admissions, and related services provided by Miri Piri Institute of Medical Sciences & Research (MPIMSR) at its hospital and clinical services. The policy aims to set clear principles for refunds and cancellations of charges paid by patients or clients.

2️⃣ General Principle

  • All fees are charged based on services rendered and as per the current fee schedule of MPIMSR.
  • Payments are generally non-refundable once services are fully provided.
  • Refunds, where applicable, are at the sole discretion of MPIMSR and must be processed through the Hospital Billing Department.
  • MPIMSR reserves the right to revise charges and policies without prior notice, subject to applicable law and hospital regulation.

3️⃣ Cancellation of Appointments & Consultations

  • Advance appointment fees (including teleconsultations) should be cancelled at least 24 hours prior to the scheduled consultation.
  • If an appointment is missed or cancelled less than 24 hours before the scheduled time, refunds will not be issued.
  • MPIMSR may issue refunds for cancellations made in advance under special circumstances at its discretion, subject to administrative processing charges.

4️⃣ Hospital Admission / Procedure Cancellations

  • For planned procedures or admissions, refund eligibility will depend on the stage at which the request is received and services already provided.
  • If services or admission preparations have already begun (e.g., pre-op tests, bed allocations), a portion of the fees may be retained as charges for services already rendered.
  • Refunds will be processed only after deduction of consultation, diagnostic and administrative charges applicable.

5️⃣ Refunds for Overpayments

  • Refunds will be considered in cases where duplicate payments or overcharges are identified through billing verification.
  • Valid refund requests must be submitted in writing with supporting payment receipts and billing documents.
  • Verified refunds due to overpayments will be processed within a reasonable period (typically 14–30 working days), subject to verification and administrative approval.

6️⃣ Insurance & TPAs

  • If charges have been paid by an insurance provider, refunds will be subject to the terms of the insurer or Third Party Administrator (TPA).
  • MPIMSR shall follow applicable rules for claims settlement between the insurer, TPA, and the insured.

7️⃣ No Refund for Services Already Rendered

Once medical services (treatment, diagnostics, hospitalization, procedures, medication etc.) are provided, the fees paid are non-refundable except in cases where an administrative error or overcharge is proven.

8️⃣ Processing Charges

Refunds approved under this policy may be subject to administrative / processing charges to cover banking, administrative handling, and document processing costs.

9️⃣ How to Request a Refund

To request a refund:

  1. Submit a written application to the Billing Department or Registrar with:
    • Patient name, contact details, service reference, receipt number
    • Reason for refund request
    • Bank account details for refund transfer
  2. Attach relevant original receipts and billing documents.
  3. Refund requests are subject to verification and approval.

10️⃣ Contact for Refund Queries

  • Billing / Refund Office: Contact the MPIMSR Billing Department
  • General Contact: info@mpimsr.org / 1800-120-1744
  • Address: GT Road, Shahabad Markanda, District Kurukshetra, Haryana – 136135
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